NOVA Premier Eyecare's Office Policies and Warranties
Your
satisfaction is extremely important to us, and we will do whatever
possible to ensure that you are happy with your examination and any
purchases.
Please review our office policies:
• Discuss
insurance coverage issues with your company's human resource personnel.
Determine the extent of your medical and/or vision insurance coverage.
They both cover eye care and can be used in conjunction with each other.
• Take note that we are required to abide by each company's rules and
are not allowed to modify coverage, effective dates, etc. unless
authorized to do so by your insurance company.
• You will be billed for any
services or materials that your insurance company fails to cover. You
are ultimately responsible for your bill.
• Our office DOES NOT issue
refunds. As glasses are custom made for the individual, our suppliers
will not refund us the costs of lenses once they are made or frames that
are used.
• Most frames in our office are backed by a one-year
replacement (manufacturer's defective) warrantee policy.
• If you are
unhappy with your glasses for any reason, we will be happy to remake
them in a frame of equal value one time within 60 days.
• We will
replace your eyeglass lenses ONE time for one of the following three
reasons:
• Customer satisfaction within 60 days from original date of
order
• Doctor's change within 3 months from original date of order
• Scratching/chipping within 6 months of original date of order
• We
provide free shipping when you order 4 or more boxes of contact lenses. |
• We will issue an office credit or exchange for any unopened boxes of
contact lenses if your prescription changes during the life of the
original contact lens prescription date.
• We will supply you with a
pair of trial contact lenses if you run out prior to your next exam
and/or if you are waiting for your order to arrive.
• We will offer
you additional rebate savings when 6 months or greater supply of contact
lenses are purchased. |